Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities:

• Provide technical support for API-based microservices and related software services, ensuring timely resolution of customer issues
• Diagnose and troubleshoot technical problems, including API connectivity and microservice interactions
• Collaborate with cross-functional teams to resolve complex technical issues and manage support processes

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience as a Technical Support Engineer or similar role, preferably in a large organization
• Strong technical skills in APIs, microservice architecture, and network troubleshooting
• Experience in setting up and managing support functions and tools
• Customer-focused mindset with a commitment to high-quality support