Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative to provide customer support and troubleshoot software issues.

Key Responsibilities:

• Provide 1st level support for clients, troubleshoot and resolve issues with company software
• Receive inbound phone calls and accurately log all call conversations in Zendesk in a timely manner
• Work closely with Tier 2 technicians to escalate issues as required and ensure clients are informed of escalated ticket progress

Required Qualifications:

• 2 or more years' experience in customer service
• Proficient in Microsoft Office 365 (Outlook, Excel, Word, OneDrive)
• Experience in troubleshooting various applications
• Able to thrive in a fast-paced, deadline-driven environment
• Must be detail-oriented and self-motivated