Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide customer support through chat.

Key Responsibilities

• Handle over 60 customer chats daily, troubleshooting technical issues and answering product-related questions
• Collaborate with internal teams to share insights and support complex escalations
• Gather information to assist in resolving issues and improve product usability

Required Qualifications

• 2+ years of experience in technical support for a SaaS product, preferably via chat
• Experience with macOS, iOS, Windows, and Android
• High-speed, reliable Internet connection
• A collaborative mindset and eagerness to learn
• Ability to work cross-functionally with various teams