Trust and Safety Quality Specialist

Job Summary

A company is looking for a Trust and Safety Quality Specialist.

Key Responsibilities

• Collaborate with Operations and BPO partners to monitor and ensure quality performance
• Analyze trends and insights to identify areas for improvement in policy understanding and operational excellence
• Support the maintenance of high standards across global operations to protect users and ensure a safe platform experience

Required Qualifications

• Bachelor's degree in a relevant field or equivalent experience
• 4+ years of experience in content moderation or agent quality assurance
• Foundational familiarity with general Trust and Safety policies
• Experience in assimilating and understanding data to make relevant recommendations
• Ability to monitor and interpret policies and procedures in alignment with organizational objectives