Wisconsin Regional Care Coordinator

Job Summary

A company is looking for a Regional Care Coordinator.

Key Responsibilities

• Manage member experiences during transportation, including trip monitoring and recovery
• Act as a liaison with health plan clients and internal/external partners to ensure superior member support
• Document escalations and action plans, and report issues to leadership for resolution

Required Qualifications

• High school diploma or G.E.D. equivalent
• 9 months of experience in a Customer Care Representative role or similar healthcare case management experience
• Proficient computer skills, including Microsoft Outlook, Word, and Excel
• Ability to work in a fast-paced environment and manage multiple tasks
• Familiarity with medical terminology and patient care is preferred