Workforce Management Analyst

Job Summary

A company is looking for a Workforce Management Forecasting Analyst.

Key Responsibilities

• Develop accurate short-term and long-term forecasts for call volume and other KPIs based on historical data
• Collaborate with operations and WFM teams to adjust forecasts based on changing business conditions
• Provide detailed reports and insights to leadership on performance trends and workforce optimization

Required Qualifications

• Bachelor's degree in Mathematics, Statistics, Data Science, Business Analytics, Operations Management, or a related field
• Equivalent experience in workforce management or a contact center environment may be considered in lieu of a degree