Remote Supervisor

Job Summary

A company is looking for a Supervisor to oversee quality assurance processes in a remote setting.

Key Responsibilities

• Perform observations and scoring of agent calls against established standards
• Provide coaching feedback and support management with quality execution and training
• Compile and analyze QA reports, ensuring deadlines are met and policies are followed

Required Qualifications

• Open availability to work various shifts based on business needs
• Some leadership experience preferred, but not required
• Extensive revenue cycle management experience required
• Solid organizational and time management skills
• Ability to work under pressure and meet deadlines