Retention Specialist

Job Summary

A company is looking for a Retention Specialist to save and retain customers requesting to disconnect or downgrade service.

Key Responsibilities

• Utilize high-value selling skills to meet sales retention targets by retaining at-risk customers and rewarding loyal ones
• Educate customers on product and service offerings, explaining their value, features, and benefits
• Navigate billing systems to address customer inquiries and provide current and historical information

Required Qualifications

• High School diploma or GED required
• Call center experience required; technology or cellular sales experience preferred
• Comfortable in a fast-paced, conflict resolution environment
• Motivated and able to work in a commission-driven sales environment
• Computer skills using Windows-based systems, including databases and billing systems required