California Licensed Escalations Manager

Job Summary

A company is looking for a Temporary Escalations Case Manager to provide white-glove customer escalations and ensure a positive customer experience.

Key Responsibilities

• Act as a trusted resource for customer and partner-facing escalation needs
• Professionally follow up with cross-functional teams to ensure prompt resolution
• Consistently resolve 30-35 complex cases weekly while suggesting process improvements

Required Qualifications

• Proven expertise in problem-solving and de-escalation
• Strong background in escalation and case management
• Experience with systems and tools like Dash and Salesforce
• Proficiency in Google Workplace for data analysis and reporting
• Ability to work independently and manage competing priorities effectively