Customer Onboarding Specialist

Job Summary

A company is looking for a Customer Onboarding Specialist to guide customers through the setup process and optimize their experience.

Key Responsibilities

• Conduct one-on-one onboarding sessions and coach customers on list growth, automations, and campaigns
• Develop creative onboarding strategies to drive immediate customer growth
• Collaborate with customers to strategize marketing efforts and ensure technical issues are resolved

Required Qualifications

• 2+ years in a customer-facing role, preferably in SaaS or related tech
• Experience in ecommerce or martech is highly preferred
• Demonstrated experience in coaching and mentoring
• Strong process orientation with the ability to create a consistent customer experience
• Experience in a high-growth, early-stage environment is preferred