Client Support Team Lead

Job Summary

A company is looking for a Team Lead, Client Support to oversee the Support team and enhance customer satisfaction.

Key Responsibilities

• Support team members by reviewing and updating processes for efficient ticket resolution
• Use performance data to create action plans that improve customer satisfaction and operational efficiency
• Supervise and develop a high-performing team through training, coaching, and mentorship

Required Qualifications

• 2-5 years of experience in leading software and application support teams
• Strong understanding of end-to-end technology delivery in an agile environment
• Experience in transforming service desk and service delivery teams
• Familiarity with Zendesk, Jira, and Confluence
• Ability to work in MST/PST time zones, with preference for candidates in those zones