Customer Success Management Leader

Job Summary

A company is looking for a Customer Success Account Management Leader.

Key Responsibilities

• Build and grow a healthy team culture focused on diversity, equity, and inclusion while driving accountability for results
• Proactively develop customer relationships to ensure clear communication and effective crisis response
• Collaborate with customers on strategy and growth, managing delivery and program expectations to drive customer success

Required Qualifications

• Master's Degree in a relevant field and 4+ years of related experience, or Bachelor's Degree and 6+ years of relevant experience
• 5+ years of relevant work experience within the customer industry
• 3+ years of people management experience
• 3+ years of experience managing a consumption portfolio
• Project Management Institute (PMI) or equivalent Project Management certification