Incident Coordinator

Job Summary

A company is looking for a Program Manager - Incident Coordinator.

Key Responsibilities

• Lead internal technical coordination for urgent customer issues
• Engage with support and engineering teams to restore service promptly
• Provide updates to leadership and conduct retrospectives to improve processes

Required Qualifications

• 5+ years in technical customer support, technical writing, system administration, or related roles, or a Bachelor's Degree in Computer Science with 3+ years of experience
• 3+ years managing critical incidents with high responsibility
• 3+ years providing direct customer-facing support (video/phone)
• Ability to work rotating on-call weekends