Ohio Healthcare Customer Service Advocate

Job Summary

A company is looking for a Remote Healthcare Customer Service Advocate.

Key Responsibilities:

• Manage inbound and outbound calls, responding to member and provider inquiries with professionalism and accuracy
• Review, verify, and process membership applications efficiently, ensuring completeness and accuracy
• Maintain and update member information in CRM systems, ensuring data integrity and accuracy across multiple client accounts

Required Qualifications:

• High School Diploma or General Education Degree (GED) required
• 2-4 years of experience in health insurance processing, customer service, or a healthcare-related field
• Knowledge of healthcare medical terminology
• Proficiency in Microsoft Office Suite and experience with CRM systems
• Ability to clear a background check