Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate who will assist members and providers by resolving inquiries and concerns.

Key Responsibilities

• Assess and research routine inquiries from members and providers to initiate corrective actions
• Mitigate complaints to resolve issues during the initial contact
• Document all communications and maintain performance standards in a high-paced contact center environment

Required Qualifications

• High School diploma or GED is required
• 1 - 2 years of related experience is necessary
• Vocational or technical education may be required in addition to work experience
• Experience in a contact center environment is preferred
• Continuous learning or on-the-job training may be necessary