Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure healthcare clients maximize value from their platform.

Key Responsibilities

• Act as the primary contact for assigned healthcare accounts, providing high-quality support and building relationships
• Partner with customers to define success goals, monitor performance metrics, and provide insights for maximizing platform impact
• Collaborate with internal teams to resolve client issues and prepare updates for enterprise clients

Required Qualifications

• Bachelor's degree in Business, Healthcare Administration, Supply Chain, Information Systems, or related field (or equivalent experience)
• 2-4 years of experience in customer success, account management, or a SaaS client-facing role
• Exposure to healthcare, supply chain, or ERP workflows
• Experience with SaaS platforms in healthcare or supply chain is preferred
• Project Management or Agile certifications are a plus