Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager in the Health Plans and Digital Health sector.

Key Responsibilities

• Act as the main point of contact, aligning client goals with company capabilities and guiding process improvements
• Build strong stakeholder relationships to drive adoption and influence the product roadmap
• Manage onboarding and ingestion of data through cross-functional partnerships and conduct business reviews to track KPIs

Required Qualifications

• 3+ years of experience in Customer Success or Client Services at an Enterprise SaaS company
• Experience in health plans, insurance, digital health, or regulated industries
• Familiarity with data products, API integrations, and technical onboarding processes
• Strong project management skills with experience managing enterprise and mid-tier accounts