Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to assist customers and agents with billing inquiries and account issues.

Key Responsibilities

• Answer billing and account inquiries from agents, customers, and internal staff
• Process customer credit card payments and prepare account history documentation
• Investigate and resolve payment issues, and advise leadership of recurring concerns

Required Qualifications

• High school diploma or GED required
• At least one year of experience in a billing or call center environment; insurance experience preferred
• Keyboarding speed of 30+ words per minute with 90% accuracy
• Proficiency with Microsoft Office and comfort learning new systems