Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to provide technical support to Education customers utilizing Google Workspace for Education.

Key Responsibilities

• Serve as the technical point of contact for a portfolio of Education institutions, understanding their IT infrastructure and goals
• Manage the resolution of technical issues related to the Google Workspace for Education platform
• Provide guidance on Google Workspace best practices and contribute to the development of technical documentation

Required Qualifications

• 1-3 years in a customer-facing technical role, preferably with Google Workspace or a similar enterprise collaboration suite
• Solid understanding of the Google Workspace Admin Console and core email routing concepts
• Experience with command-line tools or scripting for Google Workspace administration is a plus
• Direct experience working within or for an IT department in an educational institution is preferred
• Bachelor's degree in a technical or related field, or equivalent professional experience and certifications