Payor Partnership Support Specialist

Job Summary

A company is looking for a Specialist I, Payor Partnership Support.

Key Responsibilities

• Answer live calls, chats, and emails from clinicians and clients
• Collaborate with other teams within Customer Operations to resolve issues for stakeholders
• Work with RCM and Engineering teams to address bugs and billing issues

Required Qualifications

• At least 2 years of experience in customer support, preferably in healthcare billing
• At least 1 year of experience assisting customers via phone, live chat, and email
• Experience with health insurance and billing processes
• Intermediate level of technical understanding
• Ability to adapt to a fast-changing environment