Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist to provide exceptional support and skincare advice.

Key Responsibilities

• Respond to customer inquiries through various channels, ensuring a friendly and knowledgeable interaction
• Address and resolve customer issues related to orders and shipping, aiming for high satisfaction
• Document and analyze customer interactions and feedback to contribute to data-driven improvements

Required Qualifications

• Minimum of 2 years of experience in customer experience and community management, preferably in a startup
• Genuine passion for exceeding customer expectations with a focus on emotional intelligence and empathy
• Proficiency in using Google Sheets for data analysis and trend tracking
• Familiarity with customer support tools such as Shopify and CRM platforms like Gorgias