Customer Accounts Executive - Retention

Job Summary

A company is looking for a Virtual Customer Accounts Executive in Retention Business Sales.

Key Responsibilities

• Support customer retention efforts by addressing disconnect requests and resolving outstanding issues
• Minimize churn by offering tailored product bundles and proactively contacting clients at high churn points
• Meet or exceed budgeted retention goals and participate in customer satisfaction initiatives

Required Qualifications, Training, and Education

• High School Diploma or GED
• 2-5 years of relevant work experience
• Ability to work independently with little or no supervision
• Must reside in the specified Central Division states
• Must have a suitable home office setup with reliable internet access