Contact Center Associate 2

Job Summary

A company is looking for a Contact Center Associate 2 to provide patient-centered care and support in a remote setting.

Key Responsibilities

• Deliver high-quality patient service and assist in identifying issues in care provision
• Train new agents on scheduling and registration processes while serving as a subject matter expert
• Schedule and register patients for appointments, ensuring accurate documentation and communication with healthcare providers

Required Qualifications

• High School diploma or equivalent
• Minimum 2 years of relevant experience
• General knowledge of office procedures and operations
• Ability to maintain confidentiality and handle sensitive information
• Any relevant education, certifications, and/or work experience may be considered