Revenue Operations Manager

Job Summary

A company is looking for a Revenue Operations Manager - Customer Success to drive operational excellence in their Customer Success organization.

Key Responsibilities

• Design, implement, and improve Customer Success operations, systems, and reporting
• Manage and optimize Salesforce for the Customer Success team, ensuring alignment with business needs
• Develop dashboards and analytics to measure team performance and customer retention trends

Required Qualifications

• 3+ years of experience in Customer Success Operations, preferably in a SaaS environment
• Strong skills in Salesforce administration and reporting
• Proven ability to drive process improvements in a fast-paced environment
• Experience with customer success software (e.g., Gainsight, ChurnZero) is a plus
• Strong analytical mindset with data-driven decision-making capabilities