Senior Amazon Customer Service Associate

Job Summary

A company is looking for a Senior Amazon Customer Service and Operations Associate.

Key Responsibilities

• Oversee Amazon customer service operations focusing on scalable processes and efficiency improvements
• Handle escalated cases and develop a comprehensive review management strategy to enhance brand reputation
• Collaborate with cross-functional teams and build dashboards to measure customer satisfaction and operational KPIs

Required Qualifications

• Experience with Amazon Seller Central and customer service platforms
• Strong organizational skills and ability to manage multiple tasks
• Experience in review management and case submission processes
• Prior experience in e-commerce operations or customer service roles preferred
• A proactive, customer-first mindset focused on creating positive experiences