Senior Contact Center Coordinator

Job Summary

A company is looking for a Senior Coordinator, Contact Center.

Key Responsibilities

• Handle Tier 2 calls or tickets related to staffing, scheduling, and caregiver inquiries
• Manage ticket flow and serve as a point of escalation for internal coordinators and BPO partners
• Maintain accurate records of calls and inquiries while ensuring compliance with company policies

Required Qualifications

• High School Diploma or GED required
• Previous experience in customer service and contact center environment
• Experience in scheduling preferred
• Proficient with Microsoft Office Suite
• Ability to handle confidential information in compliance with HIPAA