Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative to manage inbound calls and provide excellent customer service.

Key Responsibilities

• Ensures quality customer service for internal and external customers
• Handles incoming phone calls and assesses provider needs regarding third-party liability
• Maintains timely, accurate documentation for all phone call interactions

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ year of telephonic customer service experience
• Basic Microsoft Office experience, including Excel, Word, and Outlook
• Ability to work full-time Monday - Friday with flexibility for shift schedules