Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager (Full Cycle).

Key Responsibilities

• De-risk and recover at-risk accounts by diagnosing risks and executing save plans
• Build and operationalize the de-risking program with defined structures and metrics
• Own the commercial renewal lifecycle, including forecasting, negotiation, and securing signatures

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role
• Proven track record of stabilizing at-risk accounts and executing save plans
• Experience with digital/automated Customer Success programs
• Familiarity with Customer Success tools such as Intercom, HubSpot, or Gainsight
• Resourceful and adaptable in fast-moving environments