Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Builds and maintains relationships with key HR decision makers to ensure client satisfaction and engagement
• Responds to complex inquiries and collaborates with internal teams to resolve client issues
• Monitors customer utilization trends and develops strategies to enhance engagement with products and services

Required Qualifications

• Bachelor's degree or equivalent experience required
• Minimum of 8 years of experience interfacing directly with clients, including HR departments and C-suite individuals
• Ability to prioritize workload and function independently as well as within a team
• Strong understanding of the mental wellbeing market and healthcare landscape
• Knowledge of Microsoft Office Suite, Salesforce, Gainsight, and data analysis skills preferred