Remote Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative, requiring weekend availability.

Key Responsibilities:

• Provide high volume live customer support for contest entrants via email and live chat
• Handle support requests and escalate issues to appropriate parties
• Monitor for critical site issues and ensure speedy resolution

Required Qualifications:

• 2+ years of experience in a customer support or operations role
• Proven ability to handle high-stakes, time-sensitive customer inquiries
• Knowledge and enthusiasm for sports, sports gaming, and technology
• Experience with customer support tools like Zendesk and Intercom
• Must be located in EST, CST, MST, or PST time zones