Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to provide customer-focused service and maintain long-term business relationships.

Key Responsibilities

• Build and manage effective relationships with customers and business partners
• Implement revenue management practices to drive accountability and customer growth
• Onboard new customers and conduct routine service or operational reviews

Required Qualifications, Training, and Education

• Minimum of a high school diploma, with two to four years of college or equivalent post-high school education
• 3 to 5 years of Customer Service and IT experience
• Experience expanding existing customer relationships at the VP level and above
• Proficient in all Microsoft Office programs
• Ability to manage complex contracts across corporate and franchise locations