Senior Director, Cloud Support

Job Summary

A company is looking for a Senior Director, Technical Support (Cloud).

Key Responsibilities

• Develop and execute the overall cloud support strategy aligned with business goals
• Lead and manage the AMER Cloud Technical Support team to foster collaboration and enhance customer service
• Define and implement support processes and metrics to ensure effective resolution of customer issues

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field
• Extensive experience in a senior leadership role in Customer Support or Technical Support within the technology industry
• Proven track record in leading and managing a high-performing Customer Support team
• Experience across SaaS, Managed Services, FedRAMP, IL4/5