Team Lead, Client Success

Job Summary

A company is looking for a Team Lead, Client Success.

Key Responsibilities

• Lead, develop, and scale a high-performing Client Success team while maintaining a customer-centric approach
• Monitor team performance using data-driven insights to enhance retention and customer health
• Develop strategies to reduce churn and increase product adoption, while acting as an escalation point for client issues

Required Qualifications

• Minimum 5 years of experience in Client Success, Customer Retention, or Business Development
• Minimum 2 years of experience in a Team Lead or Management role with at least 5 direct reports
• Strategic mindset with strong data analysis abilities
• Familiarity with technology and ability to learn new tech quickly
• Experience with an LMS or Churnzero is preferred