Senior Internet Operations Manager

Job Summary

A company is looking for a Senior Manager of Internet Support Operations to lead day-to-day execution and ensure operational excellence across the Post-Sales Teams.

Key Responsibilities

• Own the execution and scaling of new programs, ensuring seamless delivery to residents and operational excellence
• Design and implement scalable systems and workflows that improve consistency and reduce manual effort
• Serve as the primary escalation point for internal stakeholders, coordinating closely to resolve blockers

Required Qualifications

• 8+ years of experience in operations, program management, or related roles
• Proven success in scaling operational programs from early-stage to maturity
• Strong systems thinking and process design skills
• Experience with cross-functional collaboration across various teams
• Analytical and data-driven, with a strong command of relevant tools