Operations Enablement Specialist

Job Summary

A company is looking for an Operations Enablement Specialist (Training Specialist).

Key Responsibilities

• Contribute to the creation and improvement of onboarding and training programs
• Identify and resolve inefficiencies in training content and operational workflows
• Facilitate training webinars and maintain enablement content in relevant platforms

Required Qualifications

• 2+ years of experience in an operations, training, or customer-facing role
• In-depth knowledge of systems, programs, and processes (preferred)
• Experience using content management tools like Highspot and Zendesk
• Familiarity with ticketing systems and willingness to handle support interactions
• Enthusiasm for process improvement and eagerness to learn enablement methodologies