Senior Knowledge Management Manager

Job Summary

A company is looking for a Senior Manager, Knowledge Management.

Key Responsibilities

• Lead the strategy and implementation of a centralized knowledge source for internal and customer-facing documentation
• Manage and optimize the knowledge base platform for accessibility, accuracy, and consistency
• Develop style guides and governance frameworks for standardized content creation across the organization

Required Qualifications

• 7+ years in knowledge management or related leadership roles in a tech or fast-paced environment
• Proven success in leading knowledge strategies and optimization initiatives
• Experience with Salesforce Knowledge Base strongly preferred
• Ability to navigate ambiguity and drive organizational scale
• Strong balance of strategic vision and hands-on execution