Senior Manager of Complaints

Job Summary

A company is looking for a Sr. Manager of Complaints.

Key Responsibilities

• Oversee the reporting and resolution of all customer and regulator complaints
• Conduct analysis of complaints to identify enhancements and reduce future occurrences
• Collaborate with compliance and legal teams on complaints and audit requests

Required Qualifications, Training, and Education

• Bachelor's Degree (or higher) preferred
• 7+ years of experience in financial services
• Demonstrated leadership skills and ability to manage teams
• Experience in educating colleagues on processes and compliance
• Internal candidates must have current manager or department lead's endorsement