Senior Product Manager

Job Summary

A company is looking for a Senior Product Manager - Customer Service.

Key Responsibilities

• Build innovative customer service platforms to enhance user experience for policyholders and internal teams
• Align product roadmap with business goals to drive operational efficiency and improve customer service experience
• Prioritize feature development to maximize service efficiency and customer satisfaction while challenging existing processes

Required Qualifications

• Minimum of 8 years of Product Management or related experience in customer service operations or enterprise system administration
• Experience with enterprise platforms such as Salesforce or Five9
• Good understanding of agile processes and familiarity with tools like Confluence and Jira
• Experience in service optimization, automation, and AI integration to enhance operational efficiency
• Proven ability to manage product areas and connect requirements to overall business strategy