Senior Real Time Adherence Analyst

Job Summary

A company is looking for a Senior Real Time Adherence Analyst - Remote Possible.

Key Responsibilities

• Support workforce management by identifying scheduling gaps and adjusting staffing levels based on real-time data
• Produce and analyze attendance and intra-day reports to make recommendations for staffing adjustments
• Collaborate with training and HR teams to enhance onboarding and offboarding processes

Required Qualifications

• Bachelor's Degree in Business Management or related field
• 3 - 5+ years of Call Center experience in workforce management
• 1+ year experience with workforce management systems such as Verint or Genesys WFO
• Proficiency in Excel, including advanced functions and report creation
• Ability to manage multiple tasks and projects effectively