Job Summary
A company is looking for a Senior Real Time Adherence Analyst - Remote.
Key Responsibilities
- Support workforce management by identifying scheduling gaps and approving PTO
- Adjust intraday forecasts and monitor real-time queue performance to optimize staffing levels
- Produce and analyze attendance and intra-day reports to recommend staffing adjustments
Required Qualifications
- Bachelor's Degree in Business Management or related field
- 3 - 5+ years of Call Center experience in workforce management
- 1+ year experience with Verint, Genesys WFO, or similar systems
- 1+ year experience with ACD/IVR Reporting
- Proficient in MS Office, particularly advanced Excel skills
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