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Senior Real Time Adherence Analyst

8/7/2025

Remote

Job Summary

A company is looking for a Senior Real Time Adherence Analyst - Remote.

Key Responsibilities
  • Support workforce management by identifying scheduling gaps and approving PTO
  • Adjust intraday forecasts and monitor real-time queue performance to optimize staffing levels
  • Produce and analyze attendance and intra-day reports to recommend staffing adjustments


Required Qualifications
  • Bachelor's Degree in Business Management or related field
  • 3 - 5+ years of Call Center experience in workforce management
  • 1+ year experience with Verint, Genesys WFO, or similar systems
  • 1+ year experience with ACD/IVR Reporting
  • Proficient in MS Office, particularly advanced Excel skills

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