Senior Service Assurance Engineer

Job Summary

A company is looking for a Senior Service Assurance Engineer responsible for post delivery activation issue resolution.

Key Responsibilities

• Read and interpret customer issue reports and analyze service orders to determine circuit design and delivery requirements
• Create design schematics and detailed scopes of work for troubleshooting fiber circuit issues
• Lead incident calls for rapid issue resolution and provide ongoing reports on work status and resolution steps

Required Qualifications

• Bachelor's degree in an engineering discipline or equivalent experience
• Minimum of five years of telecom experience
• Experience with Salesforce, M6/Metasolv, and fiber test analysis software
• In-depth knowledge of telecommunications standards and fiber engineering network design
• Advanced project leadership and customer management skills