Senior Support Consultant

Job Summary

A company is looking for a Senior Advanced Support Consultant.

Key Responsibilities

• Manage customer relationships and proactively resolve issues
• Track and update clients on ongoing requests and issues
• Provide first-tier support, configuration changes, and basic training

Required Qualifications

• 5-8 years of experience in a SaaS or high-tech environment
• Familiarity with SCRUM and KANBAN methodologies
• PMP or CSM certification is a plus
• Proven ability to collaborate and build relationships with clients
• Ability to engage across various corporate functions