Senior Support Engineer

Job Summary

A company is looking for a Senior Support Engineer to provide exceptional technical support and enhance user experience.

Key Responsibilities

• Provide technical support to users via tickets, chat, and community forums
• Diagnose and troubleshoot issues related to workflow execution, integrations, and performance
• Collaborate with the engineering team to escalate and resolve complex technical challenges

Required Qualifications

• 5+ years of experience in a technical support or customer-facing engineering role
• Strong understanding of workflow automation, APIs, and integrations
• Knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP
• Good understanding of JavaScript, Node.js, and Docker
• Experience with Kubernetes is a plus