Senior Support Engineer

Job Summary

A company is looking for a Senior Support Engineer who will provide advanced cloud support and product expertise to customers.

Key Responsibilities

• Own and resolve complex customer technical issues through collaboration and troubleshooting
• Drive technical collaboration with various teams and advocate for customer needs
• Create and curate knowledge-base articles to assist customers in self-service

Required Qualifications

• 5+ years of experience in a technical support role, preferably in a software environment
• 3+ years of experience in solving complex technical problems
• Strong database skills and familiarity with scripting languages and web technologies
• Experience with cloud technologies and understanding of network terminologies
• Bachelor's of Science or equivalent professional experience