Customer Order Management Representative

Job Summary

A company is looking for a Rep 1, Customer Order Management.

Key Responsibilities

• Provide timely and accurate information to customers regarding order status and product requests
• Process customer returns according to department policies and procedures
• Collaborate with Medical Billing to resolve disputed billing charges

Required Qualifications

• High School Diploma or GED
• 1 year of medical industry or call center/customer service experience
• Ability to read, analyze, and interpret medical publications and sales training tools
• Proficiency with Word, Excel, and database software
• Knowledge of call center telecommunications software is a plus