Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities:

• Interact with customers to identify and resolve technical issues while maintaining professionalism
• Take ownership of customer issues from troubleshooting to resolution, ensuring a high-quality experience
• Collaborate with various teams and lead escalation calls to address urgent customer concerns

Required Qualifications:

• Technical Degree preferred in Computer Engineering, CIS, MIS, or CS
• Minimum of 5 years of related experience with a Bachelor's degree or equivalent experience
• Solid knowledge of REST API, SSL/TLS, IPv4, JSON, LDAP, and Proxies
• Experience with Linux administration, virtualization, and cloud platforms (AWS, Azure, Google Cloud Platform)
• Familiarity with DevOps deployments, including Docker, scripting, and Kubernetes