Temporary Customer Care Specialist

Job Summary

A company is looking for a Temporary Gateway Customer Care Specialist to provide exceptional customer service in a remote setting.

Key Responsibilities

• Provide friendly and professional customer support through phone, chat, and email
• Deliver accurate information by utilizing team SOPs and tools while meeting support metrics
• Demonstrate expert knowledge of SneakPeek products and represent the company's values in all interactions

Required Qualifications

• At least 1 year of experience in customer service
• Experience in a high-volume support environment using phone, chat, and email
• Familiarity with help desk platforms such as Zendesk or Salesforce
• A two- or four-year college degree is preferred
• Experience with e-commerce platforms like Klaviyo or WooCommerce is a plus