Gaming Licensed Customer Experience Lead

Job Summary

A company is looking for a Customer Experience Lead.

Key Responsibilities

• Manage customer support queues across email, chat, and social media to meet service level expectations
• Propose methods to enhance operational efficiency and service quality
• Provide coaching and feedback to team members to improve performance and achieve goals

Required Qualifications

• Bachelor's degree or equivalent work experience
• Passion for improving customer experience and fostering a positive team environment
• Strong leadership skills with the ability to coach effectively
• Ability to manage multiple tasks while prioritizing key issues
• Intermediate PC skills with knowledge of spreadsheets and reports