Fraud Hotline Specialist

Job Summary

A company is looking for a Fraud Hotline Agent to manage inbound retail fraud calls and facilitate fraud prevention efforts.

Key Responsibilities

• Receive and manage inbound calls regarding retail fraud from various stakeholders
• Act as a liaison between business lines and clients to ensure effective fraud prevention
• Create and document fraud alerts, build case files, and provide timely information to clients

Required Qualifications

• High School Diploma or GED equivalent
• Minimum 1 year experience in banking, branch operations, fraud analysis, or call center functions
• Strong ability to meet production goals and manage multiple tasks efficiently
• Ability to work independently and make decisions with minimal supervision