Customer Retention Operations Specialist

Job Summary

A company is looking for a Customer Retention and Operations Specialist for the US market.

Key Responsibilities

• Handle refunds and transfer requests while ensuring high customer satisfaction and retention
• Engage with customers to resolve concerns and encourage loyalty
• Maintain CRM records and reports to improve refund-related processes

Required Qualifications

• Minimum of 1 year of experience in sales, customer service, or a related role focused on U.S.-based customers
• Experience with CRM systems is preferred
• Ability to multitask and prioritize in a fast-paced environment
• Proactive problem-solver with a customer-focused mindset
• Strong analytical and decision-making skills